5 Easy Steps to Improve your customer experience
Why CX? For a business to grow and become more profitable, it needs to retain its customers and attract more, you’ll be looking for ways to reduce customers churn and attract more customers. Great if you can keep doing both, however, it doesn’t...Let’s Improve Customer Experience “CX”
I remember the days when we filled paper forms with questions, designed attractive comment boxes and rushed after customers around the store in order to convince them to leave a piece of feedback on the products or services we offer, but times have changed …
Are you delighting your customers?
I can imagine 99% will say YES right away. But my next question is: “how do you know ? ” The truth is you don’t! or maybe you “kind of ” know because you survey them once or twice a year and look at the social media interactions (for those who use it!)