Customer Experience

BEST way to improve customer experience? Give them your EARS!

Last week I was having coffee with a friend and as we discussed December, Christmas, and their office events, she told me how her company has recently switched restaurants because of one bad experience! Even though they have been using...

5 Easy Steps to Improve your customer experience

  Why CX? For a business to grow and become more profitable, it needs to retain its customers and attract more, you'll be looking for ways to reduce customers churn and attract more customers. Great if you can keep doing both,...

Let’s Improve Customer Experience “CX”

I remember the days when we filled paper forms with questions, designed attractive comment boxes and rushed after customers around the store in order to convince them to leave a piece of feedback on the products or services we offer, but times have changed …

Are you delighting your customers?

I can imagine 99% will say YES right away. But my next question is: “how do you know ? ” The truth is you don’t! or maybe you “kind of ” know because you survey them once or twice a year and look at the social media interactions (for those who use it!)

5 Easy Steps to Improve your customer experience

5 Easy Steps to Improve your customer experience

  Why CX? For a business to grow and become more profitable, it needs to retain its customers and attract more, you'll be looking for ways to reduce customers churn and attract more customers. Great if you can keep doing both, however, it doesn't always work this way! Ask anyone in business and they'll tell you that it costs 5 to 10 times more to attract new customers than keep your...

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Are you delighting your customers?

Are you delighting your customers?

I can imagine 99% will say YES right away. But my next question is: “how do you know ? ” The truth is you don’t! or maybe you “kind of ” know because you survey them once or twice a year and look at the social media interactions (for those who use it!)

read more
Are you delighting your customers?

Are you delighting your customers?

I can imagine 99% will say YES right away. But my next question is: “how do you know ? ” The truth is you don’t! or maybe you “kind of ” know because you survey them once or twice a year and look at the social media interactions (for those who use it!)

read more
Employee Engagement

Employee Engagement

According to Aon Hewitt’s 2014 report, global employee engagement stood at 61% and it varied from region to region between 57% and 65%, which shows great improvement from previous years where in some regions employee engagement was less than 50%

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